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In others' words
I was first introduced to Parasol by a recruitment company and I was pleased with their recommendation. From my very first phone call with Parasol I could tell that I was dealing with a professional and reliable company. The team answered all my queries and clearly explained the processes involved in becoming a contractor. Any worries I had immediately melted away. Every time I’ve dealt with Parasol I’ve had quick responses, clear direction and the person at the other end of the phone has always been polite and patient. I never dread getting in touch. In addition, Parasol’s intuitive online portal allows me to submit my timesheets and expenses with ease, meaning I can concentrate on my assignments.
I have been a contract writer and content editor since early 2014, and have used Parasol from the start. I can't fault the company's service, and even when an error has previously been made by a third party, Parasol has sorted it. As well as the customer service staff being helpful and incredibly speedy at responding, the online payment portal is a joy to use. I wouldn't say many could go far wrong in choosing Parasol as their umbrella agency.
Your customer service has been excellent, the speed of answering my questions amazingly quick and the whole experience of using Parasol, at a time when I was under stress due to having been unemployed for a few weeks, made the transition easy and without any complications, which I really do thank you for. If this is the standard that everyone receives, let me assure you that you are doing everything perfectly.
October 21st, 2021
NewOct 21st, 2021
September 6th, 2021
Sep 6th, 2021
An update on Parasol and our ongoing commitment to customer serviceDoug Crawford, Parasol CEO, outlines the steps we have taken to maintain our high standards of service.
May 7th, 2021
May 7th, 2021
A message from Doug Crawford, in relation to our support servicesAs the largest umbrella company in the UK, we understand the importance of offering essential support to our contractors.
March 29th, 2021
Mar 29th, 2021