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In others' words
Your customer service has been excellent, the speed of answering my questions amazingly quick and the whole experience of using Parasol, at a time when I was under stress due to having been unemployed for a few weeks, made the transition easy and without any complications, which I really do thank you for. If this is the standard that everyone receives, let me assure you that you are doing everything perfectly.
I knew about Parasol because my wife had previously worked as a contractor, so from the very beginning, I knew I was in safe hands. Parasol's helpful and knowledgeable team helped me get started and as a first time contractor, this was very important to me. The online portal is really easy to use and makes submitting timesheets and expenses a breeze. I know that if I ever have a problem, Parasol is just a phone call away - even at the weekend, so I can contact them at a time that suits me. If you’re new to contracting and want a dedicated and professional team by your side, I recommend Parasol.
I have been a contract writer and content editor since early 2014, and have used Parasol from the start. I can't fault the company's service, and even when an error has previously been made by a third party, Parasol has sorted it. As well as the customer service staff being helpful and incredibly speedy at responding, the online payment portal is a joy to use. I wouldn't say many could go far wrong in choosing Parasol as their umbrella agency.
June 12th, 2015
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