How are we doing?

Here at Parasol we pride ourselves on providing excellent service so that every time you contact us, whether via phone or email, we want you to have a great experience and know exactly what you can expect from us. But don’t just take our word for it. Here are our latest performance figures so you can see for yourself how we are doing week in week out.

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Emails

% responded within 4 hours

95.7%

Average response time

1 hour 29 minutes 53 seconds

Calls

% answered in 60 seconds

93%

Average response time

17 seconds

Complaints

% resolved within 24 hours

100%

62 complaints received

Date range: 7th – 13th December 2020

We know that we can always improve and we want to keep exceeding your expectations. Every week we are going to update these figures so you can see how we are doing. We would love to find out what’s important to you so please let us know how we can improve your experience.

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