How are we doing?

Here at Parasol we pride ourselves on providing excellent service so that every time you contact us, whether via phone or email, we want you to have a great experience and know exactly what you can expect from us. But don’t just take our word for it. Here are our latest performance figures so you can see for yourself how we are doing week in week out

Call our best advice team free on mobileSorry, we are currently closed.
Please email us or

Whether you want to ring us, request a callback or chat online with our experts rest assured that no matter how you get in touch, you'll always get the best advice

Homepage > How are we doing?

Emails

% responded within 4 hours

100%

Average response time

27 minutes 34 seconds

Calls

% answered in 60 seconds

98.7%

Average response time

9 seconds

Complaints

% resolved within 24 hours

80%

31 complaints received

Date range: 22nd – 28th June 2020

We know that we can always improve and we want to keep exceeding your expectations. Every week we are going to update these figures so you can see how we are doing. We would love to find out what’s important to you so please let us know how we can improve your experience.

Get in touch via one of our social media channels: