How are we doing?
Here at Parasol we pride ourselves on providing excellent service so that every time you contact us, whether via phone or email, we want you to have a great experience and know exactly what you can expect from us. But don’t just take our word for it. Here are our latest performance figures so you can see for yourself how we are doing week in week out.
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Please email us or Request a callbackWhether you want to ring us, request a callback or chat online with our experts rest assured that no matter how you get in touch, you'll always get the best advice
% responded within 4 hours
95.7%
Average response time
1 hour 29 minutes 53 seconds
Calls
% answered in 60 seconds
93%
Average response time
17 seconds
Complaints
% resolved within 24 hours
100%
62 complaints received
Date range: 7th – 13th December 2020
We know that we can always improve and we want to keep exceeding your expectations. Every week we are going to update these figures so you can see how we are doing. We would love to find out what’s important to you so please let us know how we can improve your experience.
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